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Application Support Analyst

 
 
 
  Edelway is a professional services company active in the field of IT and Business. From our offices in Switzerland, Germany and Spain we provide IT and Business Resources to our multinational clients in Switzerland and throughout Europe. The company is headquartered in Zurich




Application Support Analyst 

You will join our client’s Application Team, in the Head-quarter's IT Department, located in Baar. You will be responsible for supporting internal business users, analyse reported problems both on business and technical levels and work with internal IT teams to provide a resolution in an efficient and timely manner.

 

 

YOUR WORK:

 

·Supporting business users in Switzerland and globally forthe trading teams.

·Closely working with the team of application business analysts and the developers to resolve reported issues

·Regular communication on status and progress of pendingissues to relevant stakeholders

·Extend and maintain product support documentation for support staff and end-users

·Problem management and proposal of correcting measures to proactively prevent reoccurring issues

·Involvement in the application testing cycle as part of the business request delivery process

 

YOUR EXPERIENCE:

 

·The commodity trading or financial sector  

·Supporting business application end-users

·Strong SQL knowledge

·Software testing and Quality Assurance in UAT and pre-production environments

·Business analysis methodologies

·IT development technologies and processes

·Delivery and customer focused: taking ownership for reported issues, efficiently delivering quality

 

YOUR PROFILE:

 

·Education on degree level (or equivalent) with at least 2 years of working experience in a similar trading or financial environment

·Willing to go the extra mile in supporting end-users

·With excellent language skills - a high English standard is a must,  German is an advantage

·Self-driven and with the right sense of urgency

·  Valid C Working Permit



Contact:
Edelway SA